PRIVACY POLICY

Updated Privacy policy effective May 25, 2018
Who We Are.

Great Lakes Bay Regional Convention and Visitors Bureau (GLBRCVB), and its affiliates: Bay County Convention and Visitors Bureau (BCCVB), Midland County Convention and Visitors Bureau (MCCVB) and Saginaw County Convention and Visitors Bureau (SCCVB), are privacy conscious organizations (collectively "CVB"). This means we are committed to protecting the privacy of all individuals who interact with us, whether by requesting travel information, registering for a hotel room through our Extranet's Housing system, participating in one of our survey projects, working with our sales departments, participating in contests, participating in social media activities or by attending one of our many events. This approach to privacy applies to all personal information received by the CVB from our clients and/or partners, whether in electronic, paper or verbal form. It also applies to our Extranet (all formats: desktop, mobile, etc.) and social media accounts and how we use the Extranet and social media to collect information, how we use that information, and the choices that are available to you regarding our use of your personal information.

What Information Do We Collect From You and When?

While the following is not an all-inclusive list, we collect personal information about you when you make a request for travel/meeting information, seek assistance from one of our sales departments, participate in a social media activity, in a survey, or when someone in your organization asks that you be added as a user in a Partner account. In addition, we collect personal information when you agree to be a speaker at one of our events, or when you give us the rights to use a photo/video, or in various other ways.
The personal information we collect usually consists of your name, an email address, phone number and mailing address at which you wish to receive communications from us. If you are participating as a speaker, or as a special guest at one of our seminars, meetings and/or events, in addition to the foregoing, a photograph, your biography and audio/visual recordings of you may be used.
Finally, we may obtain personal information about you from other sources, such as from others at your place of business (if our main contact at your company asks us to add your name and email to a list of individuals who may be granted Extranet access or be added to a company distribution list), and public websites (to confirm office address and contact information). To the extent we combine information obtained from these sources with other information we may have collected about you, we will treat the combined information as personal information under this Privacy Policy. Of course, we are not responsible for the accuracy of any information provided to us by a third party.

Why Do We Need The Information That We Collect from You?

Your personal information is used by the CVB for various legitimate business purposes, all of which are undertaken in order to provide you with reliable, timely and excellent travel information. These purposes are:

  • To register you as a user on the Housing System. This applies whether you signed up directly with us as a user, or were identified as a user by someone within your organization. 
  • To contact you (whether by phone or email), if necessary. 
  • For our Annual Meeting, Lunch and Learn events, or other events that we may host, for the specific purpose of registering you as an attendee and sending you updates/invoices prior to, during, and after the event. 
  • To contact you to inquire whether you wish to participate in a survey or other research method on our own behalf. 
  • To analyze and report on the results of surveys or other research methods.
  • If you are a main point of contact for a Partner, for inclusion in the Official Travel Guide.
  • To comply with our legal and contractual obligations, to resolve disputes, and to enforce agreements. 
  • You may object to our use of your information for any of these purposes and you may ask that we cease such use at any time by contacting us at info@gogreat.com or call us at 989-752-7164.

With Whom Do We Share Your Personal Information? How Long Do We Keep it?

Your personal information may be shared between and among the CVB to provide you with the services requested.
We also work with our hotel partners to process your personal information, including payment/credit card information for our sales, service and marketing activities. We may collect credit card information for event fees and donations. We do not store credit card information beyond the approval of your reservation with a hotel. We require all third party data processors to keep confidential all information that we disclose to them, including personal information, and to only use such information for the purpose for which it was disclosed.
We may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. There may be instances when we may access or disclose your information in order to protect or defend the legal rights or property of the CVB or their employees and agents, to protect the safety and security of users, and to protect against fraud.
We will not share your information with any other party, for any reason, unless otherwise disclosed at the point of collection. If that occurs, you will have the opportunity to refuse to give us consent or to withdraw your consent if previously given.
We retain your personal information for as long as needed to provide you or your company with our services. If you are a participant in a survey, we will retain your personal information for a reasonable time after the project is completed so that, if needed, we can verify the basis for the survey results.

You May Request To View Your Information, Correct It And Delete It.

We are dedicated to providing reasonable access to individuals who wish to review their personal information we have retained so that the information may be corrected, or deleted.
If you wish to see the information about you that we have in our possession, or if you wish to correct this information, or if you wish to have it deleted in its entirety from our systems, please email us at info@gogreat.com or call us at 989-752-7164.
While we will respond to your request as quickly as possible, please allow us no more than 30 days for any personal information about you to be accessed, extracted, modified or deleted from our servers, and those of our third party vendors.
We will certainly respect and fulfill your request to have your information removed from our system. However, please note that in certain cases (such as where you are on a distribution list or identified as the contact person for a hotel that is our Partner) such removal may result in you no longer having access to the CVB, Housing system, and/or the Extranet as a Partner, or hearing about upcoming events and travel information. Also, if you are the main contact for your company, or are the person identified to receive invoices on behalf of your company, we will first need for you to identify the person who will be your replacement. We will assume that you have the authority to provide us with that person's contact information.
Also, please bear in mind that, even if we delete your information, it may still persist on back-up tapes and archival documents or electronic media on which other business critical information is stored and which the CVB must retain for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes. Access to such archival information is limited to authorized personnel only who are under an obligation to maintain its confidentiality.

Other Choices About Your Information

To ensure that our Extranet is well managed and to facilitate improved navigation within the site, we or our service provider(s), use cookies (small text files stored in a user's browser), web beacons (electronic images that allow the Extranet to count visitors who have accessed a particular page and to access certain cookies), or similar tracking technologies (collectively, "Tracking Technologies") to collect aggregate data. Specifically, we use such Tracking Technologies to track information on our system and identify categories of visitors by items such as IP address, domain, browser type and pages visited. These Tracking Technologies do not collect any additional personal information about you. We do not link the information collected by these Tracking Technologies to your IP address or anything that could be considered personally identifiable information. The Tracking Technologies includes Google Analytics for tracking on our Extranet.
You may learn more about how Google uses the information it collects by visiting the following site "How Google uses data when you use our partners' sites or apps" (https://www.google.com/policies/privacy). Google's ability to use and share information collected by Google Analytics is restricted by the Google Privacy.
In addition to the options described above, the following mechanisms are available that allow you to control information that is collected about you and your use of our Extranet:
Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Extranet may then be inaccessible or not function properly.
Google Analytics Opt-out Option. If you do not want your information collected with Google Analytics, you can install the Google Analytics opt-out browser add-on. To opt-out of Google Analytics, visit the Google Analytics opt-out page (https://tools.google.com/dlpage/gaoptout) and install the add-on for your browser.

How Do We Protect Your Information?

The CVB takes appropriate administrative, physical, and technical measures (collectively "Security Measures") to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration and destruction. We follow generally accepted standards when implementing and maintaining such Security Measures. These Security Measures are periodically reviewed and, if necessary, updated to ensure they meet current generally accepted standards. Furthermore, only authorized personnel have access to personally identifiable information. Such employees are required to maintain the confidentiality of this sensitive data. This policy also applies to any and all agents and third party data processors that may receive such information from us. Extranet and Housing system visitors who provide personal information to us through our Extranet and Housing system should be aware, however, that our Extranet and Housing system may contain links to third party sites that are not governed by this Privacy Policy or any other privacy statement.
No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of information that is transmitted to us electronically. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide. If you have questions about the security of your personal information, our Extranet or other systems on which your personal information may be transmitted, please do not hesitate to contact us at info@gogreat.com or call us at 989-752-7164.

Third Party Extranets

This Privacy Policy does not apply to any third party websites or to other companies or persons that may access our Extranet, with or without our permission. Our Extranet may contain links to media and other content from other sites. In addition, such third-party media and content may also contain external links. Because of the dynamic media capabilities of our Extranet, it may not be clear to you which links are embedded in our Extranet and which are embedded in third-party media and/or content. The CVB cannot and does not guarantee the privacy policies and practices of any third party. We do not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from our Extranet.
The use of any personal information provided by you to, or automatically collected from, a third party will be governed by that party's privacy policy. If you are unsure whether a website is controlled, affiliated, or managed by the CVB, you should review the privacy policy at each linked website to determine how that site treats your personal information.

Protecting Children

Our Extranet and Housing system is not intended for children under 13 years of age. The CVB does not knowingly collect personal information from children under 13. If you are under 13, do not use our Extranet or Housing system or provide any information about yourself to us, including your name, postal address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@gogreat.com or call us at 989-752-7164.

Future Changes to Our Privacy Policy

This Privacy Policy was last revised in May 2018. The law and technology is always changing, as is how we interact with you. Therefore, the CVB may need to modify or amend this privacy statement at any time. If so, we will notify you. Any changes to this Privacy Policy will be in effect as of the "Last Updated" date referenced in this Privacy Policy.

For Complaints or Further Inquiries.

If you have any questions about our privacy policy and practices or if you have a complaint about how your data has been handled by the CVB, please contact us at:
By email: info@gogreat.com
By phone: (989) 752-7164
By mail:
Great Lakes Bay Regional Convention and Visitors Bureau
515 North Washington Avenue, 2nd Floor
Saginaw, MI 48607